Ready to wear:
15% off* with code BIENVENUE15 (*on your first order, no minimum purchase, excluding sale items)
Jewelry & Accessories:
Want to treat someone without the hassle? Discover our digital gift card.
Free delivery
At relay points throughout Metropolitan France
Satisfied or your money back
Within 14 days - Free return shipping for an exchange
100% secure payment
Credit card, Paypal & SSL encryption
Where we deliver 🚚
Metropolitan France
We deliver to mainland France via Colissimo home delivery and via Mondial Relay.
Free delivery for delivery to a Mondial Relay collection point.
Belgium, Luxembourg, Spain, Italy, Portugal and Germany
We deliver to Belgium, Luxembourg, Spain, Italy, Portugal and Germany via Colissimo domicile Europe.
Free delivery for purchases over €120.
Frequently Asked Questions:
What are the delivery times?
All orders placed before 3 p.m. are prepared and shipped the same day.
Orders placed after 3 p.m. are shipped the next day (excluding weekends and public holidays).
Delivery time varies depending on your location: generally allow between 2 and 5 working days.
A confirmation email with a tracking number will be sent to you as soon as your order is shipped.
We make every effort to reduce processing times as much as possible.
What is the return & refund policy?
EXCHANGE (size only):
- Free exchange in case of size error, subject to available stock.
- Free return and new shipment (same model, same color).
- If the size is no longer available, see refund or credit.
NO EXCHANGE FOR ANOTHER ITEM:
- No exchange possible to change model or reference.
- Standard return required : item in good condition, label intact.
- Return costs at your expense except for credit.
- After receipt, choice between refund (return costs deducted) or credit (return costs offered).
- You can then reorder.
REFUND :
- Return label sent by email.
- Return costs (€5.90) deducted from the refund.
- Initial delivery offered retained.
TO HAVE :
- Return label sent by email.
- Credit for the full value of the returned item (return shipping included).
- Valid without limit.
- Non refundable.
- Nominal and non-transferable (cannot be transferred to another person).
- Initial delivery offered retained.
PACKAGE NOT COLLECTED:
- If you do not collect your package, it will be automatically returned to us.
- You will be refunded the amount of the items, less the return costs (€5.90).
- No return or credit will be offered.
- You will need to reorder if you wish to receive the items again.
DELIVERY ADDRESS :
- Please check the delivery address (or relay point) carefully when ordering.
- We are not responsible for any errors or omissions in your address.
- If the address is incorrect, you will be responsible for the return shipping costs.
- If you notice an error before the order is processed, please send us an email quickly to contact@tykeida.com with the correct address or collection point chosen.
- Once the order has been processed and the tracking number link has been sent by email, we can no longer change the delivery address.
ITEMS NOT RETURNED FOR HYGIENE REASONS:
- Jewelry (earrings, rings, piercings, etc.)
- Underwear, swimwear & socks
- Hair accessories (scrunchies, clips, caps, etc.)
Non-returnable items have a message indicating this in their description.
RETURN TIME:
- 14 days after receipt.
- Unworn, unwashed, tagged item.
MAKE A RETURN:
- Contact us at contact@tykeida.com
- Please specify your order number and whether you want an exchange, refund or credit.
- We send you the label and instructions.
What payment methods do you accept?
We accept several payment methods including Credit Card, Visa, Mastercard, Paypal, Amex, Apple Pay, and Shop. Payment is completely secure.
Do you offer regular discounts or promotions?
Yes, we occasionally offer discounts, special offers, and exclusive surprises! To make sure you don't miss anything, check back regularly on our website and, most importantly, follow us on Instagram —that's where we share all the latest news and great deals firsthand.
With the code BIENVENUE15 we offer you 15% off your first order, with no minimum purchase (excluding promotional items).
Do you offer gift wrapping?
Yes, all our orders are carefully prepared and packaged like real gifts , because every customer deserves a nice surprise when they open their package. If you would like to add a little personalized note, just let us know when confirming your order - we will be happy to slip it inside.
Are the products of good quality?
Yes, all our products are carefully selected from our partners to ensure durable and fashionable products. If a product does not meet your expectations, please do not hesitate to contact us.
contact@tykeida.com
How do I know if an item fits me?
For each product, we provide the model's measurements and the size they are wearing to help you better visualize the rendering. For accessories, the precise dimensions are always mentioned in the description.
If you have any doubts or questions, please do not hesitate to contact us: we will be happy to help you choose the ideal size.
And if despite this the size does not suit you, we will cover the return costs for a size exchange (while stocks last).
On the other hand, for a request for reimbursement or exchange for another item, the return costs will be borne by the customer.
