Refund policy
In accordance with the Terms and Conditions of Sale
Effective as of 09/06/2026
EXCHANGE (size only)
Return shipping costs are free in the event of a size mistake, subject to stock availability.
Return and new shipment are free (same model, same color).
If the requested size is no longer available, the customer may choose between a refund or store credit.
Return shipping costs are also free when the same item has been ordered in several sizes to allow a fitting at home. However, the initial delivery costs remain non-refundable.
EXCHANGE FOR ANOTHER ITEM
No exchange is possible to change the model or product reference.
A standard return is required: item must be in good condition, with the original tag intact.
Return shipping costs are the customer’s responsibility, except when choosing store credit.
After receiving the returned item, the customer may choose between:
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a refund (return shipping costs deducted)
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store credit (return shipping costs covered)
The customer may then place a new order.
Initial delivery costs are not refunded and are not included in the store credit.
REFUND
A return label will be sent by email.
Return shipping costs: €5.90 deducted from the refund.
In the event of exercising the legal right of withdrawal within the 14-day period, standard delivery costs paid at the time of purchase will be refunded in accordance with the Consumer Code. Any additional costs related to a more expensive delivery method than the standard delivery option remain the customer’s responsibility.
Return costs remain the responsibility of the customer when they choose a refund. When the Tykeida return label is used, an amount of €5.90 corresponding to return shipping costs will be deducted from the refund.
STORE CREDIT
A return label will be sent by email.
Store credit for the full value of the returned item (return shipping costs covered).
Valid with no time limit, non-refundable, issued in the customer’s name and non-transferable (cannot be transferred to another person).
When choosing store credit, return shipping costs are covered. The store credit corresponds to the amount of the returned item as well as any refundable delivery costs in accordance with applicable law.
UNCOLLECTED PARCEL
If you do not collect your parcel within the period specified by the carrier, it will automatically be returned to us.
Failure to collect a parcel does not constitute an automatic cancellation or refund request. If you wish to exercise your right of withdrawal, please contact us so that your request can be processed in accordance with the applicable legal provisions.
In the event of a refund, the actual costs incurred for the return of the parcel may be deducted when these correspond to the applicable return costs.
No automatic reshipment of the parcel will be made. A new order must be placed in order to receive the items again, subject to stock availability.
DELIVERY ADDRESS
Please carefully check your delivery address (or pickup point) when placing your order.
The customer is responsible for the accuracy of the delivery information provided at the time of purchase.
In the event of an incorrect address provided during the order, any costs related to the address error remain the responsibility of the customer (reshipment, return, etc.).
If the parcel is lost or delivered to an incorrect address due to an error on your part, you must contact the delivery provider directly for any claim.
If you notice an error before your order has been processed, please send us an email as soon as possible at contact@tykeida.com with the correct address or selected pickup point.
Once the order has been processed and the tracking number link has been sent by email, we are no longer able to modify the delivery address. You will need to contact the carrier directly.
ITEMS NOT ACCEPTED FOR HYGIENE REASONS
For hygiene reasons, earrings and piercings cannot be returned or exchanged after delivery, except in the event of a confirmed defect.
Other jewellery and accessories may be returned in accordance with the usual return conditions, provided that they are unworn, unused, clean and returned in their original condition.
RETURN PERIOD
Returns must be requested within 14 days after receipt of the order.
The item must be unworn, unwashed, unused, with the original tag attached and returned in its original condition.
HOW TO MAKE A RETURN
Contact us at:
Please provide your order number and specify whether you would like an exchange, refund or store credit.
We will send you the return label and instructions.
ARTICLE 7 – RIGHT OF WITHDRAWAL
In accordance with Article L.221-18 of the French Consumer Code, the Customer has a period of fourteen (14) calendar days from receipt of their order to exercise their right of withdrawal, without having to provide any reason or pay any penalties.
To be valid, the request must be submitted within the fourteen (14) calendar day period.
This period begins on the date the Customer physically receives the order. After this period, the sale is considered final.
To exercise their right of withdrawal, the Customer must inform TYKEIDA of their decision by means of a clear statement expressing their wish to withdraw, by postal mail sent to TYKEIDA or by email for faster processing, using the contact details provided above.
Example of withdrawal request:
“Attn: Ms Diana De Pompa EI
I hereby notify you of my withdrawal from the contract relating to the following item(s):
Order date:
Order number:
Customer name:
Customer postal and/or email address:
Number of returned items and item references or descriptions:
Please specify whether this withdrawal concerns the entire order or only part of the order.”
IMPORTANT NOTICE
Please note that returns must not be sent to the registered office address:
60 rue François 1er, 75008 Paris, France.
This address does not process customer returns and is only used for receiving letters and administrative correspondence. Any parcel sent to this address will be refused and returned to the Customer at their expense.
Please contact us by email before sending any return. No return will be accepted without our prior approval.
Once the return has been approved, you must send the parcel using the return address provided by TYKEIDA (see Articles 7.1 and 7.2).
RETURN ADDRESS
Please contact us to obtain the return address.
SUMMARY
The return request must be made before sending the parcel back.
Return costs are the responsibility of the Customer.
Returns may be sent via postal service or Mondial Relay. Please specify this when requesting your return, and we will provide you with the appropriate return point.
TYKEIDA may advance return costs. If you are not comfortable creating a return label yourself, a return label will be sent to you by email. You will only need to print it. The amount will then be deducted from your refund.
If you choose to create your own shipping label, you must provide us with the tracking number. This applies whether the return is sent via Mondial Relay or postal service.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with Article L.221-28 of the French Consumer Code, certain Products cannot benefit from the right of withdrawal.
In particular:
Sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection (earrings, piercings, bodysuits, underwear, swimwear, hair accessories, hats, beanies, caps, socks).
Products that are damaged, dirty, incomplete or have odors (make-up, cigarette smoke, perfume, etc.) will not be accepted for return.
Shoes must be returned in their original condition, with the sole perfectly clean and without any signs of wear. We recommend trying shoes on a clean surface in order to preserve their condition.
If the return conditions are not respected, the return will be refused and the Customer will be contacted in order to arrange a new shipment at their expense.
If a returned item has been damaged or used beyond simple fitting, no refund will be granted and the reshipping costs for returning the item to the Customer will be charged to the Customer.
7.1 – RETURN OF THE ENTIRE ORDER
If the Customer exercises their right of withdrawal for the entire order:
RETURN OF PRODUCTS
In accordance with Article L.221-23 of the French Consumer Code, the Customer must return the Products in new, unused condition and in their original packaging, allowing them to be resold as new, no later than fourteen (14) days after receipt of the Products (see exceptions to the right of withdrawal).
RETURN COSTS
Return costs are the responsibility of the Customer, in accordance with Article L.221-23 of the French Consumer Code, except in the cases mentioned above.
However, if TYKEIDA agrees to advance these costs, a prepaid return label will be provided to the Customer, and the amount will be deducted from the refund.
CUSTOMER RESPONSIBILITY WHEN RETURNING BY THEIR OWN MEANS
If the Customer chooses to return the Product using their own shipping method, they must use a tracked delivery service.
The Customer remains responsible for the returned Product until it has been effectively received by TYKEIDA, in accordance with Article L.221-23 of the French Consumer Code.
In the event of loss, theft or damage to the Product during transport, the Customer must contact the carrier directly. TYKEIDA shall not be held responsible for incidents occurring during transport, and no refund claim may be made against TYKEIDA.
REFUND
In the event of withdrawal, TYKEIDA will refund all amounts paid by the Customer, including standard delivery costs.
However, if the Customer has chosen a more expensive delivery method than the standard delivery option offered by TYKEIDA, the additional cost will not be refunded.
If return costs advanced by TYKEIDA apply, their amount will automatically be deducted from the refund.
The refund will be made within fourteen (14) days from receipt of the withdrawal request, subject to the recovery of the returned Products or the Customer providing proof of shipment.
The refund will be made using the same payment method used for the original order, unless otherwise agreed by both parties.
7.2 – PARTIAL RETURN OF AN ORDER
If the Customer exercises their right of withdrawal for only part of an order containing several Products:
REFUND
Only the price of the returned Product will be refunded, provided that it is returned in new, unused condition and in its original packaging (see exceptions to the right of withdrawal).
The refund will be made within fourteen (14) days from receipt of the withdrawal request, subject to the recovery of the returned Products or the Customer providing proof of shipment.
The refund will be made using the same payment method used for the original purchase, unless otherwise agreed by both parties.
DISCOUNT ADJUSTMENT
If a discount was applied based on the number of items purchased, the refund will be recalculated accordingly.
Therefore, if the return of one or more items results in the loss or modification of the initial discount, the price of the items kept by the Customer will be adjusted according to the applicable pricing conditions without the discount, and the refund amount will be corrected accordingly.
INITIAL DELIVERY COSTS
In accordance with Article L.221-24 of the French Consumer Code, standard delivery costs are refunded only if the entire order is returned.
If the Customer keeps part of the order, these delivery costs remain payable.
ADJUSTMENT OF DELIVERY COSTS
If the Customer benefited from a delivery discount or free shipping due to the total amount of their order, and the return of one or more items causes the order total to fall below the required threshold, the initial delivery costs will be reinstated and deducted from the refund.
RETURN COSTS
In accordance with Article L.221-23 of the French Consumer Code, return costs are the responsibility of the Customer.
If TYKEIDA agrees to advance these costs, a prepaid return label will be provided and the return cost amount will be deducted from the refund.
CUSTOMER RESPONSIBILITY WHEN RETURNING BY THEIR OWN MEANS
If the Customer chooses to return the Product using their own shipping method, they must use a tracked delivery service.
The Customer remains responsible for the returned Product until it has been effectively received by TYKEIDA.
In the event of loss, theft or damage to the Product during transport, the Customer must contact the carrier directly. TYKEIDA shall not be held responsible for incidents occurring during transport, and no refund claim may be made against TYKEIDA.
REFUND PROCESSING TIME AND TERMS
The refund for the returned Product will be made within 14 days after receipt of the Product or after receipt of proof of shipment provided by the Customer.
The refund will be issued using the same payment method used for the purchase, unless otherwise agreed by both parties.
RETURN PROCEDURE
First, contact us at:
If your return request is accepted, we will send you the return label.
Download and print the return label and attach it to your parcel.
Carefully place the items back in their packaging with their original tags intact.
Drop off the parcel with the selected carrier.
RETURNS
Returns must strictly comply with the following conditions in order to be accepted and validated:
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The sales tags must remain attached to the item and must be intact.
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Items must not have been worn or washed.
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Items must not have any perfume smell, makeup marks or hair.
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Items must be returned in their original packaging and in perfect resalable condition.
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For shoes, the sole must not show any signs of wear or fitting. Shoes must be returned in their original packaging. Please do not attach any return label directly to the shoe box.
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Jewellery (earrings, piercings), clothing (bodysuits, underwear, swimwear) and accessories (hair accessories, hats, beanies, caps, socks) cannot be returned or exchanged for hygiene reasons.
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Return costs are the responsibility of the Customer.
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Returns must be sent to the address indicated on the return form. Please keep your tracking number in case the parcel is lost, as it will be required as proof.
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A tracking number is mandatory in order to trace the return shipment.
If the above return conditions are not respected, the return will not be accepted. The Customer will be contacted by our customer service in order to arrange payment of the reshipping costs required to return the parcel.
Once the return has been received by our teams, it will be inspected. If the parcel complies with the return conditions, a refund will be issued, minus return costs and/or any other applicable charges mentioned above.
We would like to inform you of the importance of keeping our clothing accessible to everyone. TYKEIDA has chosen not to include return costs in the price of its products, which is why return shipping costs are not covered.