Shipping policy
In accordance with the Terms and Conditions of Sale
Effective as of 09/06/2026
ARTICLE 6 – ORDERS
6.2 – Delivery
The Products ordered by the Customer are currently delivered to the following countries: Metropolitan France, Belgium, Luxembourg, Spain, Italy, Portugal, Germany, the Netherlands, Austria, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Romania, Finland, Sweden, Greece, Bulgaria and Croatia.
TYKEIDA offers several delivery methods allowing the Customer to receive their order according to their preferences. Each delivery method has its own pricing. Delivery costs are not covered by TYKEIDA and will appear in the shopping cart at checkout.
Metropolitan France:
Colissimo home delivery with signature
Estimated delivery time: 48 business hours after shipment:
From €10.50, calculated according to the weight of the order.
Free delivery from €90 purchase amount with Colissimo delivery.
Mondial Relay pickup point delivery
Estimated delivery time: 48 business hours after shipment:
€4.90
Belgium and Luxembourg:
Mondial Relay pickup point delivery:
€4.90
Germany, Spain, Italy, Portugal, Poland and the Netherlands:
Mondial Relay pickup point delivery:
€6.50
Austria:
Mondial Relay pickup point delivery:
€8.90
Free delivery from €90 purchase amount with Mondial Relay pickup point delivery.
Denmark, Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Romania, Finland, Sweden, Greece, Bulgaria and Croatia:
Colissimo Europe delivery
Estimated delivery time: from 3 business days after shipment:
From €14, calculated according to the weight of the order.
Free delivery from €90 purchase amount with Colissimo delivery.
Delivery costs are free for orders of ninety (€90) euros or more. The discount will automatically be applied in the shopping cart.
The delivery fees charged cover all costs related to shipping, including the carrier, logistics and mandatory contributions.
The Customer may choose the delivery option that best suits their needs in terms of speed and delivery method.
Thank you for your trust and understanding.
Delivery is considered the transfer of physical possession or control of the Product to the Customer. Unless otherwise specified, Products ordered will be delivered in a single shipment.
Once the order has been confirmed, a preparation period is required before shipment. As a general rule, TYKEIDA processes orders within 24 to 48 hours. However, during periods of high demand (new collections, sales periods, end-of-year holidays, etc.), this timeframe may be extended.
Orders are prepared from Monday to Friday (excluding holidays and annual closure periods).
In the event of holiday closure or annual closure, the website www.tykeida.com will remain active. However, a clear message will be displayed on the website and on TYKEIDA’s social media channels to inform customers of the date on which parcel shipments will resume.
Once the order has been shipped, a confirmation email containing the tracking number will be sent to the Customer. Delivery times then depend on the carrier.
Delivery times are provided for information purposes only. If the Products ordered have not been delivered within thirty (30) days after the estimated delivery date, for any reason other than force majeure, holidays, annual closure or the Customer’s own actions, the sale may be terminated at the Customer’s written request under the conditions provided for in Articles L216-2, L216-3 and L241-4 of the French Consumer Code.
Any amounts paid by the Customer will be refunded no later than fourteen (14) days following the date of termination of the contract.
Deliveries are carried out by an independent carrier, to the address provided by the Customer when placing the order and which the carrier can easily access.
The Customer must check the condition of the parcel packaging and its contents in the presence of the delivery person or at the pickup point.
Once the goods have been handed over, the Customer assumes full responsibility for them.
In the event of damage observed during transport, it is essential to refuse the parcel and immediately contact TYKEIDA customer service to report the incident and the reason for refusal.
In the event of a delivery delay caused by circumstances beyond our control, the Customer must contact TYKEIDA as soon as possible. TYKEIDA will make every effort to find a solution and minimize the impact of the delay.
In the event of an error in the delivery address provided when placing the order, TYKEIDA cannot be held responsible for non-receipt of the parcel.
If delivery fails (absence of the recipient, failure to collect the parcel from a pickup point), the parcel will be returned to TYKEIDA.
Upon receipt, TYKEIDA will contact the Customer by email to inform them.
Reshipping costs will be the responsibility of the Customer.
In the event of a refund request, the refund will be issued as store credit, or the Customer may exercise their right of withdrawal for a refund (see Article 7).
Any complaint relating to parcel delivery must be addressed to the carrier within three (3) days following delivery, in accordance with Article L133-3 of the French Commercial Code.
The Customer may request delivery to an address different from their own directly with the carrier.
However, delivery cannot be guaranteed in cases of force majeure, transport strikes or postal service disruptions.
Any complaint concerning a delivery issue or a non-compliant Product must be made upon receipt and within a reasonable period of time.
In the event of a lack of conformity, the legal two-year guarantee applies in accordance with Article L217-3 of the French Consumer Code (see Article 8).
TYKEIDA reserves the right to request that the Customer return a non-compliant or damaged Product.
The Customer has fourteen (14) days from delivery to submit complaints by email or postal mail.
After this period, and if these formalities have not been complied with, the Products will be deemed compliant and free from any apparent defect, and no complaint may be validly accepted by TYKEIDA (see Articles 7 and 8).
Delivery is considered completed as soon as the tracking information indicates that the parcel has been delivered.
Home delivery:
In the event of absence, a delivery notice will be left, allowing the Customer to collect the order from the nearest post office within the period indicated by postal services.
EXCHANGE (SIZE ONLY)
Return shipping costs are free in the event of a size error, subject to stock availability.
Return and new shipment are free (same model, same color).
If the requested size is no longer available, the Customer may choose between a refund or store credit.
Return shipping costs are also free when the same item has been ordered in multiple sizes to allow fitting at home. However, the initial delivery costs remain non-refundable.
EXCHANGE FOR ANOTHER ITEM
No exchange is possible to change the model or product reference.
A standard return is required: item in good condition, with the original tag intact.
Return costs are the responsibility of the Customer, except when choosing store credit.
After receipt of the returned item, the Customer may choose between:
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refund (return costs deducted)
-
store credit (return costs covered)
The Customer may then place a new order.
Initial delivery costs are not refunded and are not included in the store credit.
REFUND
A return label will be sent by email.
Return costs: €5.90 deducted from the refund.
Initial delivery costs are not refunded.
STORE CREDIT
A return label will be sent by email.
Store credit for the full value of the returned item (return costs covered).
Valid with no expiry date, non-refundable, issued in the Customer’s name and non-transferable (cannot be transferred to another person).
Initial delivery costs are not included in the store credit.
UNCOLLECTED PARCEL
If you do not collect your parcel, it will automatically be returned to us.
You will be refunded for the amount of the items, minus handling fees (€5.90).
No reshipment or store credit will be offered.
A new order must be placed to receive the items again (subject to stock availability).
Initial delivery costs are not refunded.
DELIVERY ADDRESS
Please carefully check your delivery address (or pickup point) when placing your order.
The Customer is responsible for the accuracy of the delivery information provided when placing the order.
In the event of an incorrect address provided during the order, all costs related to the address error remain the responsibility of the Customer (reshipment, return, etc.).
If the parcel is lost or delivered to the wrong address due to an error on your part, you must contact the delivery provider directly for any claim.
If you notice an error before the order is processed, please quickly send an email to contact@tykeida.com with the correct address or chosen pickup point.
Once the order has been processed and the tracking number link has been sent by email, we are no longer able to modify the delivery address. You will need to contact the carrier directly.
ITEMS NOT ACCEPTED FOR HYGIENE REASONS
The following items cannot be returned:
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Jewellery (earrings, rings, piercings, etc.)
-
Underwear, swimwear and socks
-
Hair accessories (scrunchies, hair clips, caps, etc.)
Non-returnable items will have a notice indicating this in their product description.
RETURN PERIOD
Returns must be requested within 14 days after receipt of the order.
The item must be unworn, unwashed and still have its original tag attached.
HOW TO MAKE A RETURN
Contact us at:
Please provide your order number and specify whether you would like an exchange, a refund or store credit.
We will send you the return label and instructions.